PRIVACY POLICY:

The purpose of this policy is to inform data subjects about the different processing activities carried out by our organisation through the website and affecting their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the protection of personal data and the guarantee of digital rights.

1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

ILLUSION STUDIO SL, located at C/ ANDARELLA Nº 2 BLOQUE 3 2º PTA. 1 (46950 XIRIVELLA) VALENCIA, NIF B98740913, contact phone and email: info@illusionstudio.es

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

USERS/BROWSERS OF THE CONTROLLER’S WEBSITE

We will process the personal data provided in order to:

a) Respond to requests, complaints and incidents submitted through our contact channels integrated into the website.

b) Understand browsing behaviour on the site in order to detect possible cyberattacks against our website.

c) Comply with legal obligations that are directly applicable to us and that govern our activity.

d) Protect and exercise our rights or respond to claims of any nature.

e) Where applicable, send commercial communications related to the goods or services that form part of our activity and/or news or bulletins related to our sector. Your refusal will make it impossible for the entity to send you information.

f) Where applicable, manage your participation in competitions and promotions organised by the entity. Your refusal will make it impossible to participate.

g) Where applicable, send satisfaction and/or quality surveys. Your refusal will make it impossible to evaluate the service provided.

3. LEGAL BASIS FOR PROCESSING

USERS/BROWSERS OF THE CONTROLLER’S WEBSITE

a) Your consent, which you have given us to process your data for the stated purposes. Refusal to provide your personal data will make it impossible to process it for the purposes mentioned.

b) Compliance with legal obligations that apply to us. In this case, the data subject may not object to the processing of personal data.

c) Our legitimate interest in protecting our image, our activity and our track record by preventing attacks against our website. In this case, the data subject may not object to the processing of personal data, but may, where applicable, exercise the rights recognised in the “Rights” section of this policy.

4. WEBSITE ADD-ONS AND TOOLS

Chat bot

The website includes a chatbot channel to communicate with our customer service team. In order to start the conversation, we will need your consent. Please note, however, that our provider applies its own privacy policy; therefore, we recommend that you review your settings and read that privacy policy carefully. You can access it by clicking here.

Google reCAPTCHA

We use the Google reCAPTCHA service, on the basis of legitimate interest, to detect whether the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as sending spam.

You can access our provider’s privacy policy by clicking here.

Google Maps

We use Google Maps (API) in order to display interactive maps directly on our website and allow you to use its features. For this purpose, please note that when using the service, Google will collect and store information during your use. We inform you that Google’s use may involve international data transfers that are not based on an adequacy decision of the European Commission nor on the provision of appropriate safeguards, so they do not benefit from an adequate level of protection within the meaning of the GDPR. For your information, we inform you that this may involve certain risks to the protection of your personal data. These risks may include the absence of an equivalent supervisory authority and/or equivalent data protection principles and/or equivalent data subject rights. For all these reasons, we recommend that you read our provider’s privacy policy carefully in advance by clicking here.

5. DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be kept for the time necessary to fulfil the purposes for which it was collected.

Once the data is no longer necessary, it will be duly blocked so that, where applicable, it can be made available to the competent public administrations and bodies, judges and courts, or the public prosecutor, during the limitation period of any actions that may arise from the relationship with the client and/or for the legally established retention periods.

6. AUTOMATED DECISION-MAKING AND PROFILING

This website does not make automated decisions and does not carry out profiling.

7. DESTINATAIRES

During the processing of your personal data, the organisation may disclose your data to the following recipients:
a) Juges et Tribunaux. b) State security forces and bodies. c) Other competent authorities or public bodies, where the controller has a legal obligation to provide personal data. d) Where applicable, our service providers.

8. INTERNATIONAL DATA TRANSFERS

The organisation does not carry out any international data transfers. If international data transfers were later to become necessary, the level of protection of the destination country would be verified and the safeguards required by the regulations would be adopted.

9. SOCIAL MEDIA

To involve you in our activity and keep you informed of our updates, we inform you that illusion Studio SL has a profile on social media.

All users can join our social networks or groups. However, unless we ask you for your data directly (for example, through marketing actions, competitions, promotions or any other valid means), your data will belong to the relevant social network; therefore, we recommend that you read its terms of use and privacy policies carefully, and configure your data processing preferences.

Below you will find the link to the privacy policy of the different social networks where we are present, so that you can access it at any time and configure your profile:

Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer
X: https://twitter.com/es/privacy
LinkedIN: https://es.linkedin.com/legal/privacy-policy
Instagram: https://privacycenter.instagram.com/
Pinterest: https://policy.pinterest.com/es/privacy-policy

10. RIGHTS

Data subjects may request further information about the processing of their personal data and may, at any time and free of charge, exercise the rights of access, rectification and erasure, request restriction of processing, object, request portability (to the extent technically possible) or withdraw the consent given and, where applicable, the right not to be subject to a decision based solely on automated processing, including profiling.

To do so, you can use the forms provided by the organisation or write to the postal or email address indicated at the bottom of the page. For your information, we inform you that we may ask you for an identity document when this cannot be done by other less intrusive means.

If you consider that your rights regarding the protection of personal data have been violated, especially if you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the competent data protection supervisory authority (the Spanish Data Protection Agency) via its website www.aepd.es.

In accordance with Article 21 of Law 34/2002 on information society services and electronic commerce, if you no longer wish to receive information about our services, you can unsubscribe by sending an email to info@illusionstudio.es with the subject “UNSUBSCRIBE”.

11. ACCURACY OF DATA

The data subject guarantees that the data provided is true, accurate, complete and up to date, and undertakes to inform us of any changes to the data provided through the channels provided for this purpose and indicated in section 1 of this policy. They will be responsible for any direct or indirect damage that may arise from failure to comply with this obligation.

If the user provides third-party data, they declare that they have the consent of the data subjects and undertake to provide them with this clause, releasing the company from any liability arising from failure to comply with this obligation.

12. CHANGES AND UPDATES

This privacy policy may be changed/updated due to legal requirements, in order to adapt it to the instructions of the Spanish Data Protection Agency, or following changes to our website. For this reason, we recommend that users regularly review our privacy policy.

If you have any questions about this policy, you can contact illusion Studio SL through the forms provided by the organisation, or send a letter to the postal or email address indicated at the bottom of the page.